Operations Customer Portal (OCP) Programme

What is the Operations Customer Portal?

The Operations Customer Portal (OCP) is the System Operator managed web-based platform for customer facing applications. OCP allows Information to be submitted and shared between the System Operator and industry participants. The platform hosts several applications that serve different System Operator business functions and information requirements.

Background information

Transpower, in its role as System Operator, is responsible for managing several statutory and operational business functions, including Automatic Underfrequency Load Shedding (AUFLS), Asset Capability Statements (ACS), Planned Outage Coordination Process (POCP), New Zealand Generation Balance (NZGB), and Dispensation & Equivalence (D&E). These functions are currently supported by independently developed tools supported by an external vendor. These tools have reached their end of life, and the System Operator is currently progressing a programme of work moving these applications to a new Operations Customer Portal. 

The new portal supports the System Operator strategy to improve the way information is shared with industry participants. It will help to reduce manual workarounds; improve assessment workflows where required in the tools; allow for a diverse and updated data sets (incl. wind and solar) and filtering; self- management of users and access permissions; and create a supported application based on modern technology that is scalable.

Several of the applications are now available in the Operations Customer Portal. These include AUFLS, ACS and POCP. Refer to the related links below to access the Operations Customer Portal or the related Transpower web pages, which cover support information, including user guides and training videos.

The expected delivery timeframe moving the applications to the portal is documented in the table below.

Programme Timeline

Business Function/Application Expected Delivery Timeframe
AUFLS July 2021 (Completed)
ACS December 2021 (Completed)
POCP 12 July 2022
NZGB November 2022
D & E TBC

Contact Us

If you have any queries regarding the OCP programme, please contact the OCP Programme Manager at Marije.Postma@transpower.co.nz


Related Links

Operations Customer Portal – Link to online application

Automatic Underfrequency Load Shedding

Asset Capability Statements

Outage Planning

New Zealand Generation Balance

Dispensations & Equivalence Arrangements